Is it possible for you to be a good boss and, at the same time, underperform as a leader in your organization? That was the dilemma facing Peter,* a coaching client who served as a manager in the financial services industry. Peter had the respect of his functional team, which was known for reliable, consistent performance.
Tom is the HR Director for a large healthcare organization. Like others in his field, Tom has been charged with increasing employee engagement and retention. For several months, he and his team have been working behind closed doors on a new employee appreciation and recognition program. Tom’s team borrowed an idea from their health insurance company