Is it possible for you to be a good boss and, at the same time, underperform as a leader in your organization? That was the dilemma facing Peter,* a coaching client who served as a manager in the financial services industry. Peter had the respect of his functional team, which was known for reliable, consistent performance.
Videoconferencing, emails, and chat messages fall flat by their very nature. Leaders must take intentional steps to replicate the important connections and informal interactions of the in-person office in a remote workplace. Last fall at the Wall Street Journal CEO Council, Microsoft CEO Satya Nadella told the group, “Video meetings are more transactional.” Nadella would know—Microsoft